Denial of LPG Connection

Appeal before National Commission

Fact

Arjan Singh was denied registration for gas connection, initially, by on gas agency on the ground that Umri lies outside Municipal limits hence outside his service area and, subsequently, by two others, on the same ground. The latter arrived at the same conclusion based on inquiries made from the former gas agency.

Grouse

The grouse is two fold :

First Gas connection denied on wrong demise which is a deficiency in service because in fact Umri was within Municipal Limits;

Second: Latter two instead of enquiring from Arjan Singh decided to enquire from former Gas agency.

As per Arjan Singh, these three gas agencies connived to deprive him the facility of gas connection.

Relief ordered by District Forum

• Gas connection be given within one month:
• Rs. 10,000 payment as damages and costs, jointly and severally

Modification of order by State Commission

Hon'ble State Commission modified the order of District Forum to the extent of deleting Rs. 10,000 awarded as damages and costs.

Arjan Singh takes up the matter to National Commission.

Observations

• Deficiency on the part of gas agencies is writ large.
• Harassment caused to Arjan Singh cannot be denied.
• State Commission has given no reason to disagree with or to modify the order of the District Forum.
• Ram Singh has been compelled to knock at the doors of Consumer Forums to get justice and in the process, incur expenditure to attend the Forums, engage a lawyer, etc.
• State commission has given no reasons to waive off Rs. 10,000 given as damages and costs.
• Costs fixed at Rs. 5,000 to be payable to Arjan Singh.

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